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Core AILive
Nordwind Concierge
AI support copilot that resolves tickets before they reach a human
Resolution time cut in half
62% of tickets resolved without a human
24/7 coverage
Overview
Nordwind Concierge is a chatbot rebuilt around Nordwind's actual support workflow rather than bolted on top of it. It handles order status, returns, and account questions directly, and hands off to a human with full context when it can't.
What we built
- Conversational chatbot trained on support workflows
- Order & account system integration
- Context-aware human handoff
- Multi-turn conversation memory
- Admin dashboard for escalation review
Tech stack
Next.jsOpenAIAnthropicPostgreSQLRedis